Consulting

Transforming Customer & Employee Experiences

with AI-Driven Innovation

We help organizations across financial services, retail, and CPG reimagine customer engagement, employee experiences, and product innovation in an AI-powered world. By combining human-centered design, AI-driven insights, and agile execution, we create transformative strategies that deliver measurable business impact.

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Strategic Focus Areas

AI-Powered Customer Experience Transformation

(Redefine engagement, personalize interactions, and accelerate value creation)
→ Design AI-powered, human-centered experiences across sales, service, marketing, and commerce.
→ Develop intelligent customer journeys with hyper-personalization, predictive analytics, and AI-driven workflows.
→ Embed loyalty solutions, financial wellness tools, and ESG-driven engagement programs to foster trust and long-term relationships.

 

Employee Experience & Workforce Transformation

(Enhance productivity, engagement, and talent retention with AI and automation)
→ Create data-driven, employee-centric experiences that improve collaboration and workforce agility.
→ Implement AI-powered learning and upskilling programs to future-proof teams in an evolving digital landscape.
→ Streamline operations with intelligent automation, predictive workforce planning, and dynamic performance insights.

 

AI-Driven Product Management & Service Innovation

(Unlock new revenue streams, optimize product portfolios, and accelerate go-to-market strategies)
→ Design and launch intelligent products and services that enhance user experiences and drive market differentiation.
→ Integrate AI-driven decision-making, lean methodologies, and agile frameworks for continuous product innovation.
→ Develop embedded finance, open banking APIs, and next-gen digital services that create new business opportunities.

 

Data-Driven Growth & Market Expansion

(Turn insights into competitive advantage and revenue growth)
→ Leverage advanced analytics and AI-driven insights to optimize pricing, segmentation, and customer lifetime value.
→ Monetize open data ecosystems, embedded finance offerings, and strategic partnerships to expand market reach.

 

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Success Stories

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◆ J.P. Morgan Chase – Implemented AI-driven personalization across customer touchpoints, increasing engagement by 20% and enhancing financial wellness initiatives.

 

◆ MetLife – Designed a tailored, AI-powered onboarding program, improving policyholder retention by 25% and customer satisfaction by 20%.

 

◆ Merrill (Bank of America) – Led digital transformation efforts, enhancing web and mobile banking experiences with financial literacy-driven engagement strategies.

 

◆ Neiman Marcus – Transformed omnichannel customer engagement, integrating AI-driven personalization to elevate luxury retail experiences.

 

◆ Chanel – Revolutionized product discovery and client engagement using AI-powered personalization, increasing customer satisfaction by 20%.

 

◆ Makeena – Increased customer retention by 40% and repeat sales by 25% through targeted acquisition strategies, leveraging AI and data analytics to connect users with sustainability-conscious brands while fostering a strong community focus.

 

◆ MARK / GIUSTI – Combined heritage craftsmanship with innovative design and sustainable practices, creating travel-inspired bags and accessories that celebrate cultural diversity and give back to the community.